Qualityze - Careers

JOB DESCRIPTION:

The Professional Services Consultant will enable customers to be successful implementing Qualityze software. They will manage and perform system configuration to meet the clients business needs and to meet industry specific Best Practice. The Professional Services Consultant is responsible for ownership of customer issues and works with internal and external resources to address. The Professional Services Consultant will provide thorough post client documentation, open issues reports and communicate across multiple divisions within Qualityze to ensure successful implementations. Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role. The Professional Services Consultant will provide clients with product knowledge and expertise, software validation expertise and working knowledge of regulatory requirements. The Professional Services Consultant works in a fast-paced team environment to provide high quality services to a broad customer base.

RESPONSIBILITIES:

• Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan
• Subject matter expert and product consultant for Qualityze solutions
• Provides best practice advice and input for customer process discussions
• Assist with procedural changes needed for the technology change
• Responsible for integrated application testing; provide feedback to analyst on required changes
• Provide customer implementation support as needed
• Performs required tasks to ensure timely go live and customer satisfaction
• Performs go live support as per the project scope
• Assist with obtaining customer acceptance
• Customer and internal communications
• Revenue awareness
• Maintaining strong industry and product knowledge
• Manage customers relationship.
• Ability to perform product demos and training
• Provide customers with industry Best Practice.
• Guiding, planning and support customers to be successful with Qualityze products
• Project documentation
• Create and maintain strong working relationships with customers
• Assist customers in effective electronic quality management system
• Other duties as needed

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to communicate effectively in writing, in person, over the telephone and in e-mail
• Ability to successfully operate a laptop computer, MS Office Suite products and develop effective reports when called upon.
• Ability to continually learn and grasp new terminology, application revision changes and industry changes
• Excellent communication, organization, and interpersonal skills.
• Analytical and problem-solving skills
• Thorough understanding of a manufacturing environment with capability to conceptualize document solutions
• Proven success working in a dynamic, fast-paced team environment with tight deadlines
• Mastery of planning, coordination, and task prioritization skills

EDUCATION AND TRAINING:

• Bachelor Degree in Business/Science
• Ability to work non-standard hours
• Up to 30% travel may be required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to communicate effectively in writing, in person, via video conferencing telephone and via e-mail
• Ability to work with software systems that support our services infrastructure. Ability to work non-standard hours as necessary or required.
• Excellent communication, organization, and interpersonal skills Analytical and problem-solving skills
• Proven success working in a dynamic, fast-paced team environment

JOB DESCRIPTION:

The Professional Services Consultant will enable customers to be successful implementing Qualityze software. They will manage and perform system configuration to meet the clients business needs and to meet industry specific Best Practice. The Professional Services Consultant is responsible for ownership of customer issues and works with internal and external resources to address. The Professional Services Consultant will provide thorough post client documentation, open issues reports and communicate across multiple divisions within Qualityze to ensure successful implementations. Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role. The Professional Services Consultant will provide clients with product knowledge and expertise, software validation expertise and working knowledge of regulatory requirements. The Professional Services Consultant works in a fast-paced team environment to provide high quality services to a broad customer base.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to communicate effectively in writing, in person, over the telephone and in e-mail
• Ability to successfully operate a laptop computer, MS Office Suite products and develop effective reports when called upon.
• Ability to continually learn and grasp new terminology, application revision changes and industry changes
• Excellent communication, organization, and interpersonal skills.
• Analytical and problem-solving skills
• Thorough understanding of a manufacturing environment with capability to conceptualize document solutions
• Proven success working in a dynamic, fast-paced team environment with tight deadlines
• Mastery of planning, coordination, and task prioritization skills

EDUCATION AND TRAINING:

• Bachelor Degree in Business/Science
• Ability to work non-standard hours
• Up to 30% travel may be required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to communicate effectively in writing, in person, via video conferencing telephone and via e-mail
• Ability to work with software systems that support our services infrastructure. Ability to work non-standard hours as necessary or required.
• Excellent communication, organization, and interpersonal skills Analytical and problem-solving skills
• Proven success working in a dynamic, fast-paced team environment

RESPONSIBILITIES:

• Works closely with implementation manager and technical teams to execute all activities as outlined in the project plan
• Subject matter expert and product consultant for Qualityze solutions
• Provides best practice advice and input for customer process discussions
• Assist with procedural changes needed for the technology change
• Responsible for integrated application testing; provide feedback to analyst on required changes
• Provide customer implementation support as needed
• Performs required tasks to ensure timely go live and customer satisfaction
• Performs go live support as per the project scope
• Assist with obtaining customer acceptance
• Customer and internal communications
• Revenue awareness
• Maintaining strong industry and product knowledge
• Manage customers relationship.
• Ability to perform product demos and training
• Provide customers with industry Best Practice.
• Guiding, planning and support customers to be successful with Qualityze products
• Project documentation
• Create and maintain strong working relationships with customers
• Assist customers in effective electronic quality management system
• Other duties as needed

JOB DESCRIPTION:

We are looking for a Sr. Software developer/Lead to join our Salesforce team. The team is responsible for the end to end product development – including the APIs and UI for the features, security and performance aspects, As a developer you will collaborate with product managers, quality engineers, and other top‐notch software engineers to design and implement features for our Qualityze Suite of products on force.com platform.

RESPONSIBILITIES :

• Lead feature and architecture design with a major focus on force.com platform.
• Hands on design and development of custom solutions on the force.com platform including significant work in Apex, Visual Force and application integration patterns.
• Have a passion for quality and writing clean,solid, readable code thatscales and performs well.
• Adopt, embrace, and promote agile and test‐driven practices with your peers.
• Value team excellence over individual productivity.
• Designs and implements business technology solutions focused on cloud‐ based business applications, specifically force.com.
• Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control.
• Participate and promote architectural initiatives, balancing long‐term velocity with short‐ term customer needs.

REQUIRED SKILLS AND EXPERIENCE :

• Good experience building large‐scale, data‐driven web applications.
• Hands on experience on Java.
• In‐depth Knowledge of databases and experience with SQL and relational schema design.

KEYSKILLS:

• Strong understanding of Salesforce Declarative Programming and Administration develop code, custom objects, Visual Force pages, Apex, reports, workflows and assignment rule
• Knowledge of user interface development skills including HTML, DHTML, CSS, JavaScript, AJAX.
• Strong working knowledge of Salesforce Query Language (SQL/SOQL).
• Good experience building large-scale, data-driven web applications.
• Hands on experience on Java.
• In-depth Knowledge of databases and experience with SQL and relational schema design.
• Develop Apex (classes and triggers), Visualforce*, (based on specific requirements) to extend Salesforce in order to support business requirements.
• Custom User Interface development, including Visualforce* pages/Lightning pages, Aura Components** and Lightning Web Components.

Job Description

Summary

If you are a driving passion to bring next generation technology into the quality space, then we want to talk to you. This position is Pre Sales Engineer for North America Market for our next-generation cloud-based quality management solution that incorporates industry best practices with a cost-effective implementation methodology. The solution is been designed to be naturally intuitive, easy to implement, deploy and maintain.

Our products support mission critical operations within many of the world's industry manufacturing verticals. General Manufacturing/Lifesciences/Automotive. This Pre Sales Engineer position is responsible for demonstrating Qualityze solutions to prospects, customers, employees, partners and any other events as required. Responsible for drafting, delivering presentations, product demonstrations and creating configured solutions for prospects demonstrations. This individual should have good knowledge of software applications, Microsoft 365/Salesforce.com would be plus, we will educate you on the rest. Requires some travel.

Job Responsibilities

• Demonstrate Qualityze solutions to prospects, customers, employees, partners and any other events as required.
• Responsible for drafting, delivering presentations, product demonstrations and creating configured solutions for prospects demonstrations.
• Proactively scopes the technical solution required to address customer requirements and recommend solutions that optimize value for both the customer and the firm.
• Provide coaching and professional development to sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
• Work with product management/engineering to align the continued improvement of the product
• Work with Sales team in ensuring that the solution is aligned properly through discovery, strategy, and preparation of presentations.
• Support marketing efforts regarding lead generation, trade show participation and any other awareness activities.
• Create and maintain Sales demo master database for target industries, as requested.
• Opportunistically pursues additional business development opportunities within customer firms.
• Collaborates with sales to ensure these opportunities are effectively covered and advanced.
• Providing information about products or services to potential clients, including demonstrations of new products or services.
• Consulting with customers to determine their needs and preferences to help them select the right products or services for their needs.
• Preparing proposals for new projects and negotiating prices with clients or other parties involved in the project.
• Creating detailed plans for the project timeline, expense estimates, and project specifications, such as materials needed and crew requirements.
• Conducting tests to determine if products meet quality standards or if they are likely to produce the desired results in consumers.
• Acting as a technical advisor, you will gather customer’s requirements and success criteria, provide architecture best practice and document data for internal handoffs.
• Own pre/post-sale scoping efforts to ensure we effectively build to customer requirements. Act as the liaison between customer technical requirements and internal build specifications.
• Work with various customer stakeholders to ensure clear buy-in on the technical aspects of the platform.

Required Skills

• Ability to learn new business process and software systems.
• Demonstrate the ability to map out complex processes and effectively demonstrate the critical value of our solutions. Should have regular participation in company and industry events
• Highly motivated, self-starter ability to work with internal resources and other team members. Focused on developing customer reference sites by combining excellence in client relationships and technical support. Able to quickly grow key trusting relationships with customers/ prospects.
• Strong PC skills in Microsoft Word, Excel, and PowerPoint to analyse and deliver customer proposals.

Education & Experience

• BS/BA in business or equivalent combination of education, training and experience
• Prior presales experience representing ERP/MES/ systems, CRM (Customer Experience, HCM (Human Capital Management, EPM/BI/Analytics (enterprise performance management) a plus.
• Prior presales experience selling on-premise, cloud SaaS and premise-to-cloud conversions opportunities a definitive plus.
• Must have excellent communication skills. English mandatory. Other languages might be a valuable differentiator.

Experience: 4-5yrs

Work Location: Remote

Shift Timings: US Timings (Night Shift)