Request DemoContact Us
schematic-bg
pattern

Complaints Management Software

Accelerate Complaint Resolution for Better Customer Satisfaction

Struggling to manage customer complaints efficiently? Reduce complaint handling times while gaining full control and visibility over every customer issue. Our AI-powered complaint management solution eliminates inefficiencies by automating workflows, providing real-time insights, and ensuring compliance with regulations. This enables your team to investigate and resolve complaints faster and improve customer satisfaction.

Request DemoSee how it works
Best Complaints Management Software 2023
video-bg
Qualityze

Intelligent QAI Assistant to Accelerate Complaints Resolution Cycle

Our QAI assistant accelerates complaint resolution with real-time insights, automation of routine tasks, and offer intelligent recommendation for root cause analysis and corrective actions. This ensures faster complaint resolutions and enhances customer satisfaction.

bg-block

Menu

Process FlowCost of QualityTestimonialsRecognitionsOperational BenefitsQualityze DifferenceRequest DemoFAQ

Video

Qualityze
Simplified Compliants Capture and Tracking System

Make Handling Complaints Simple with Ready-to-Use Templates

Efficiently managing customer complaints starts with having simple, consistent processes. Qualityze Complaint Management System standardize your complaint handling process with customizable templates. This ensures every complaint is handled the same way, from start to finish saving time and simplifying process easier. This ensures consistent complaint handling from start to finish, saving time and simplifying the process.

Complaints Management Workflow Automation

Quick and Easy Complaint Documentation

Recording complaint details quickly is crucial for effective complaint management. With Qualityze, it's easy to capture essential information like product details, dates, customer info, and location. The system comes with ready-made fields with customizable options to ensure accurate and compliant information is recorded.

Best Complaint Management Software Systems of 2023

Classify and Prioritize Complaints for Fast Action

Once a complaint is recorded, it's important to classify and prioritize it to prevent escalation. Qualityze helps you to prioritize complaints based on risk, severity, and impact allowing you to focus on the most critical complaints first and prevent escalation. This demonstrate your organization's commitment to quality and customer satisfaction.

Compliants Management for Manufacturing Industry

Take Quick Action with Root Cause Analysis

Identifying the root cause of a complaint is essential for effective resolution. Qualityze provides tools like 5 Whys and Fishbone Analysis to help your team identify root causes and facilitate effective problem-solving. By having a clear process for root cause analysis, Qualityze helps your team identify and address underlying issues, preventing future complaints and improving overall quality.

Complaints Management System for Life Sciences

Automate Customer Responses for Better Communication

Quickly responding to customer complaints is important for building trust. Qualityze automates complaint responses with pre-approved templates ensuring timely and consistent communication. Qualityze allows you to customize these templates to fit different situations, personalizing customer interactions and improving communication effectiveness.

Managing Complaints in Healthcare Industry

Use AI to Spot Trends and Prevent Issues

One of the best parts of Qualityze AI features is its ability to identify patterns and predict possible quality issues. By analyzing historical complaint data, QAI provides valueable insights to prevent problems from happening again. This proactive approach enables your team to address issues before they escalate, improving customers satisfaction and reducing disruptions.

Complaints Reporting and Actionable Insights

Manage Regulatory Reporting Easily

Adhering to regulatory requirements is a critical part of effective complaint management. Qualityze helps you handle all reportable adverse event complaints on time by automating the submission process to regulatory bodies like FDA, TGA, or Health Canada. Qualityze system comes with pre-built regulatory forms and workflows that make regulatory submissions easy, ensuring your organization remain compliant with minimal effort.

Complaints Reporting and Actionable Insights

Improve Quality Control by Connecting with CAPA

Qualityze Complaint Management seamlessly integrates with Qualityze CAPA management systems to facilitate effective corrective and preventive action implementation. This integration lets you convert complaints into corrective and preventive action plans to address root causes and stop them from happening again. CAPA workflows help your team create action plans, assign tasks, and track progress, improving overall quality and minimizing recurrence.

Complaints Reporting and Actionable Insights

Track Progress and Keep Improving with Dashboards

Qualityze dashboards provide real-time updates on complaints, helping stakeholders keep track of progress and identify delays in resolving issues. These dashboards provide key metrics like complaint trends, resolution times, reportable events etc, helping decision-makers to drive ongoing improvement and achieve organization success.

pattern
Do you know?

Loading random fact...

saf

COQ

We help you save on cost of quality!
meditate

What Differentiates Us from Others We have got you covered for everything you need for in a next generation complaints management solution to be future-ready!

  •  End-to-End Complaints Lifecycle Management

    Qualityze helps you manage complaints from start to finish. From initial receipt of a complaint until it is resolved, our system keeps track of everything. It has features like real-time tracking, decision trees, regulatory forms, tools to find the root cause, and automated workflows, so every complaint is handled quickly and thoroughly.

  •  Configurable to Fit Your Needs

    We know that every business is different. Qualityze lets you customize workflows, templates, and response formats to fit your organization’s unique needs—whether you're in healthcare, manufacturing, or any other industry.

  •  Built-In Compliance Tools

    Compliance is important for industries with strict regulations. Qualityze is designed to meet standards like FDA, ISO, and GxP. We provide built-in tools to help you stay compliant, with easy-to-access reports and traceable workflows.

  •  AI-Powered Insights

    Qualityze stands out with its AI features. The system looks at historical complaint data to find patterns, predict issues, and suggest root causes. This helps you prevent problems before they happen and keep customers happy.

  •  Seamless Integration

    It's important for systems to work well together. Qualityze easily integrates with your current systems like ERP and CRM. This helps reduce data silos, improves visibility, and makes it easier for teams to work together.

  •  User-Friendly Interface

    Unlike other systems that are hard to use, Qualityze has a simple and user-friendly interface. It doesn't need much training, so your team can start using it quickly, reducing downtime and boosting efficiency.

  •  Continuous Improvement Culture

    Qualityze helps you not only solve complaints but also prevent them. By giving you insights and tracking trends, our software helps your team continuously improve and maintain high-quality standards.

  •  Unparalleled Support and Training

    Qualityze offers ongoing training, personalized support, and regular software updates. We want to make sure your complaint management system is always working at its best and following industry standards.

  •  Global Regulatory Reporting

    Qualityze makes regulatory reporting simple by offering pre-configured forms and automated adverse event submission workflows for regulatory bodies like FDA, TGA, and Health Canada. This feature keeps you compliant without extra work, making sure you submit reports on time.

Industry Recognitions

badgesbadgesbadgesbadgesbadgesbadges

Qualityze Delivering Value Across Key Roles

Discover how Qualityze Complaints Management empowers every key role in managing customer complaints for seamless collaboration and success—from quality managers to regulatory specialists.

For Quality Assurance Manager

Qualityze gives you an efficient system for handling, tracking, and resolving customer complaints. The software automates workflows, tracks corrective actions, and ensures compliance with quality standards. By streamlining the complaints process, you can focus on driving continuous improvement and ensuring high levels of customer satisfaction.

For CAPA Coordinator

Qualityze integrates Complaints Management with the CAPA process, making it easy to escalate issues that need deep dive approach. You can manage and monitor CAPA tasks seamlessly. This ensures a systematic approach to prevent problems from recurring and maintaining quality standards.

For Product Manager

Qualityze gives you visibility into customer complaints related to product performance. Monitoring recurring complaints helps you identify areas for improvement and make informed decisions to deliver the product quality your customer expects.

For Compliance Officer

Qualityze ensures compliance to internal and external regulatory requirements by keeping complete records of all complaints and their resolutions. The software includes electronic signatures, secure audit trails, and automated reporting to help you stay audit-ready and meet industry standards.

For Supplier Quality Manager

Qualityze helps you effectively manage complaints related to supplier quality. You can assess whether issues are due to supplier performance and take necessary actions to hold suppliers accountable, ensuring quality in sourced components and materials.

For Executive Management (C-Level)

Qualityze provides complete visibility into the complaint lifecycle through real-time dashboards and robust reporting tools. You can track key quality metrics, make strategic decisions to mitigate risks, and drive improvements in customer satisfaction and operational efficiency.

For Customer Experience Manager

Qualityze enables you to track customer satisfaction and understand complaints in real time. This helps you design better customer engagement strategies and improve overall loyalty by addressing concerns effectively and promptly.

Experience the Qualityze Difference to Manage Customer Complaints with a free demo.

We understand that choosing the right Complaints management software is a big decision. That’s why we invite you to experience Qualityze for yourself with a free demo. Here are three compelling reasons to take us up on this offer:

  • See AI-Powered Complaints Management in Action

    Take a closer look at how our AI-powered Complaints Management solution simplifies complaint handling from start to finish. By automating repetitive tasks and providing smart insights, Qualityze helps you stay ahead in maintaining quality standards while reducing manual effort.

  • Discover What Your Perfect Complaints Management System Should Look Like

    Discover how Qualityze complaints tracking system is designed to give you control at every step. With real-time visibility, interactive dashboards, and in-depth analytics, you can ensure complaints are addressed effectively, leading to improved customer satisfaction and compliance.

  • Is It Worth the Hype? Find Out for Yourself!

    Don’t just take our word for it. Use the demo to see if Qualityze lives up to its reputation as a leader in the world of Quality. Experience features that make compliance simpler, workflows smoother, and quality improvements a continuous process.

Ready to see Qualityze in action?

Let's start something Amazing

Request Demo

Frequently asked questions

Answers to commonly asked questions

If you have more questions feel free to reachout to us.

Contact Us

General

How does Qualityze manage related customer complaints as a single unit?

Qualityze has a feature called 'Customer Event' that groups related complaints together. This makes it easier to handle all the issues at once before closing the customer event. It saves time and makes sure everything is solved properly.

What does the Complaints QAI Assistant do?

The Complaints QAI Assistant is an AI tool that helps find, sort, and prioritize complaints. It also suggests the next best steps to fix the problems, making the process faster and easier for the team.

What is the Centralized Complaints Database, and why is it helpful?

The Centralized Complaints Database is a secure platform where all the complaint records are stored. It keeps a detailed history of each complaint, which makes it easier to track what happened and meet regulatory requirements.

How does Qualityze use automated notifications to make complaint handling easier?

Qualityze uses automated reminders and approvals to make sure complaints are handled on time. These reminders help team members stay on top of their tasks, approvals, and anything that needs attention, which helps avoid delays.

How does Qualityze connect Complaints Management with CAPA to solve issues?

Qualityze links Complaints Management with the CAPA (Corrective and Preventive Actions) process. When a complaint necessitates corrective action, it is automatically routed to the CAPA system. This helps find and fix the root cause of the problem, so it doesn’t happen again.

How does the Decision Tree feature help with complaint management?

The Decision Tree in Qualityze helps users make decisions for handling reportable complaints. It makes sure that all the steps are followed correctly and automatically calculates the due date to meet the deadlines, so there are no late submissions.

How does Qualityze help with regulatory reporting?

Qualityze helps meet regulatory requirements by identifying reportable complaints using a decision tree. It creates tasks automatically with set deadlines to avoid delays. The system also has pre-built forms like FDA MedWatch MDR 3500, EU MEDDEV, Health Canada MDPR to quickly generate adverse event reports.

What tools does Qualityze provide for tracking complaint progress?

Qualityze has advanced built-in features like the Follow feature that keeps users updated on the complaint records they are interested in. It also has a dashboard that shows tasks, approvals, alerts, and followed documents, making it easy to track complaint progress.

How does Qualityze prevent mistakes during the complaint process?

Qualityze uses proactive input validation to check data as it is entered, which helps prevent mistakes early on. This helps guide users to enter the correct information, making sure complaints are properly documented and reducing issues later.

HomeNewsBlogsDownloads

Products

All Qualityze ProductsNonconformance ManagementCAPA ManagementDocument ManagementChange ManagementTraining ManagementAudit ManagementSupplier Quality ManagementComplaints ManagementCalibration ManagementMaintenance ManagementInspection ManagementPermit ManagementMaterial Compliance ManagementForms ManagementField Safety & Recall ManagementAdverse Events ManagementIncident ManagementRisk ManagementBatch Records Management8D Process

Industries

LifesciencesFood & BeveragesHealthcareManufacturingMedical DevicesPharmaceuticalsBiologicsBiotechnologyNutraceuticalsCannabisCompounded DrugsBlood & TissueAutomotiveAerospace & DefenseElectric VehiclePlastic and RubberElectronics and AppliancesChemical & AgrochemicalOil & GasEnergy & UtilitiesMetals & Mining

Services

Salesforce Consulting ServicesImplementation ServicesValidation Services

Compliance

ComplianceISO 9001ISO 1348521 CFR 82021 CFR Part 11AS 9100IATF 16949

Company

About usWhy usPartnersPlatform OverviewWhy CloudClient TestimonialsQMS SecurityContact UsCustomer SupportCareersDownloadsBlogsNewsVideosPrivacy PolicyGDPR Compliance
© 2025 Qualityze™ | All rights reserved. | Privacy Policy

Contact Sales: +1-877-207-8616

Qualityze LogoQualityze Symbol
HomeProductsIndustriesServicesComplianceBlogsCompany
Request DemoSupport

Client Testimonials

Qualityze Drives Innovation and Continuous Improvement with Strategic Partnership

Qualityze Drives Innovation and Continuous Improvement with Strategic Partnership

We have a Strategic Partnership with Qualityze. They have been an incredible partner in the configuration and
implementation of the eQMS software. I have participated in several system implementations across multiple platforms and Qualityze is ...

Corporate Quality Assurance Manager, Kenco Group

Excellent support shifting audits to Salesforce

I-CAR is a training organization with hundreds of instructors around the country. We regularly evaluate our instructors to provide quality and relevant education to our students. Due to rapid growth over a few years, our home-built system became i...

Manager, Quality Engineering
Excellent Quality Management Solution

Excellent Quality Management Solution

I manage training and document control. An effective document control system is among the most critical tools for
compliance in highly regulated industries like ours. Document control is essential in QA/RA environments because it
touches all...

Omron Healthcare, Inc
Qualityze For Our eQMS

Qualityze For Our eQMS

With every new product comes the anxiety of, “Will this work? Is it complicated? Will I have support, etc.?” but with
Qualityze and their team, they not only met our needs, but they also surpassed our expectations. Qualityze has pro...

Ortho8
Qualityze: A powerful product to manage all your quality needs

Qualityze: A powerful product to manage all your quality needs

Rinchem is focused on third party warehouse and transportation logistics. The growth in our company has lead to a need for a robust system that can manage multiple pillars of quality, from start to finish within the same system. We have implemente...

Application Analyst, Rinchem
The right fit and great support

The right fit and great support

For years we had managed all our documents, training, and changes manually using numerous spreadsheets and multiple applications. As our business grew, continuing with those methods was not feasible. We spent many months reviewing many different o...

Sr. Manager, Quality Systems, Cell Signaling Technology

Qualityze Organized Our Quality Processes

Our business was growing rapidly, and we needed help to get us organized, that’s when brought in the Qualityze Team. The Qualityze Team helped us execute our vision for the company and organized our processes to industry best in class standa...

Administrator, Blue Rabbit
Qualityze Our EQMS Solution

Qualityze Our EQMS Solution

As our company’s complaint volume increased, we decided that a new system would be needed to accurately track and report on our consumer complaints. After researching, we landed with Qualityze as our best EQMS vendor of choice. The Qualityze...

Sr. Compliance Analyst, AmeriSave Mortgage Corporation

We chose Qualityze for its simplicity!

Qualityze is an out-of-the-box, ready-to-use, Quality Management System. Since it runs as an independent, Cloud-based application, which is much nicer than trying to expand an expensive ERP system, muddied with a bunch of unwanted ERP features; th...

Quality Coordinator Master Tag Montague, MI
Qualityze EQMS implementation experience and features!!!

Qualityze EQMS implementation experience and features!!!

Our experience working with the Qualityze implementation and support team was extremely positive. They made sure we understood their base product and the best ways to fit the product to our business processes through configurations to enable ...

Global Quality Assurance Manager
Qualityze eQMS with Incredible Customer Service!

Qualityze eQMS with Incredible Customer Service!

Our business was faced with tight timelines to go live in a new electronic Quality Management System, and the Qualityze team made it happen! Our business has numerous complexities related to different sites operating under d...

Associate Supplier Quality Manager at ZimVie Spine

Our experience with Qualityze EQMS

From the moment we partnered with Qualityze Inc. for our Quality Management System needs, we knew we made the right choice. The system itself has transformed our quality management practices, providing us with the tools and insights we need to mai...

Daniel Boo
Qualityze our EQMS System

Qualityze our EQMS System

My team and I worked with Qualityze to implement a Complaint management solution which provided dashboards, reporting, response templates and the Documents module for policies and procedures. We completed much of the work at a very busy time. The ...

AVP of Compliance, AmeriSave Mortgage Corporation
A great choice for an eQMS!

A great choice for an eQMS!

After months of reviewing potential Electronic QMS software packages for our company we concluded that Qualityze was the clear choice for us. The task of implementing this type of system seemed quite daunting but working with the team at Qualityze...

QA Consultant, Sparrow Pharmaceuticals
Qualityze has been instrumental Partner for our QMS system

Qualityze has been instrumental Partner for our QMS system

Qualityze has been instrumental in our companies transition from ISO 9001 to IATF 16949. Auditor from our registrar and customers have been impressed by the use of the Qualityze modules. The Qualityze team is easy to work with, and helpful in find...

Vacuum Engineering and Materials
Our Experience with Qualityze Implementation.

Our Experience with Qualityze Implementation.

HBNO CO. is a relativity new company, started 7 years ago, and growing bigger year after year. In 2021, our management thought of introducing an EQMS system which could automate our existing process and move us away from a paper-based process to a...

Industrial Engineer IL, Health & Beauty Natural Oils Co., Inc
Qualityze Implementation For Fast-Paced Manufacturing

Qualityze Implementation For Fast-Paced Manufacturing

We are a rapidly growing manufacturing organization that seeks to integrate our quality system software with various other programs, including our MRP system. After months of searching the right solution and fit, we determined that the Qualityze Q...

Director of Quality Operations, Monarch Industries Limited
Qualityze has met all of our requirements.

Qualityze has met all of our requirements.

Infinity Molding and Assembly is a small custom injection molder that was using a highly paper based QMS. The search began for a new QMS software and after months of searching and previewing a few other systems we chose to more forward with Qualit...

Quality Systems Manager, Infinity Molding & Assembly
Our experience with Qualityze eQMS

Our experience with Qualityze eQMS

Over the past year Medimaps has implemented six of the Qualityze QMS modules to migrate the most relevant parts of the company’s Quality Management System to an electronic tool. The Qualityze team has been remarkable in competence and effici...

Director of Regulatory and Quality, Medimaps Group SA
Methodical and collaborative experience!

Methodical and collaborative experience!

With a small Quality Team, the implementation of Qualityze allowed us to notice drastic improvements in our workflows. Working with Qualityze has been great, and that has clearly been demonstrated with the easy transition and ease of product usage...

Quality Specialist, Cell Signaling Technology
Best Business Partner for QMS

Best Business Partner for QMS

Over the past year Rinchem has implemented several the Qualityze QMS modules to enhance our Quality department. Our Qualityze team has been excellent partners in development and customizations to meet our specific requirements. They have provided ...

QMS Document Control Coordinator, Rinchem Co. Inc.
Highly Recommend

Highly Recommend

Our company has been growing rapidly & we absolutely needed an eQMS solution immediately. Qualityze’s capabilities surpassed our wish list & the modules met our requirements. Implementation has been an ideal transition with guided as...

Chief Regulatory Office, Ortho8
Excellent Quality Management System

Excellent Quality Management System

Qualityze has made our processes much more organized. Everything is in one place, and it is easy to search and run
reports. The Qualityze team has also been extremely helpful as we implement new modules and help find ways to improve processes t...

QA Analyst, Omron Healthcare, Inc
Excellent software for document management and QA tasks

Excellent software for document management and QA tasks

In the past, our medical device company struggled to efficiently manage Quality processes such as document management, non-conformances, audits, employee trainings, customer complaints and CAPAs. After a systematic search and assessing multiple QM...

Quality Director, Garreco Dental
Incredible Value, Incredible Partner

Incredible Value, Incredible Partner

Qualityze drives value through innovation and they are quite dedicated to this. The differentiator for Qualityze is
their outstanding commitment to customer service and innovation. We could not ask for a better partner and it doesn’t hurt...

Director, Quality Assurance & Regulatory Affairs, Kenco Group
 Amazing Cloud EQMS Software!!!!

Amazing Cloud EQMS Software!!!!

After looking, viewing demos from several Quality Management Solutions, Qualityze checked off all the boxes of being cloud-based, user-friendly, and totally customizable. The Qualityze team has been very supportive and helped us every step of the ...

Sr. Manager Quality, Care/Of
Exceeded Our Strategic Goals in an Exceptionally Efficient Manner. All QMS processes in one system!!

Exceeded Our Strategic Goals in an Exceptionally Efficient Manner. All QMS processes in one system!!

We currently have multiple solutions that resulted in us having disparate quality systems to manage with multiple operational challenges. We were looking for a solution that could consolidate all our quality systems into one centralize repository....

Quality Assurance Coordinator, Scholls Wellness
Qualityze - Enterprise Quality Management Solution (EQMS)

Qualityze - Enterprise Quality Management Solution (EQMS)

Our organization selected Qualityze as our new eQMS system as our previous eQMS process includes the use of multiple systems across the business and associated costs for each. Qualityze provided us with a solution as a system that is highly c...

ZimVie Quality Director
Qualityze EQMS Implementation Experience

Qualityze EQMS Implementation Experience

My team and I were looking for an audit management system to accommodate a unique audit workflow. Working very closely with the Qualityze technical team, I can honestly say that they were always patient and provided me with clear guidance on how t...

SVP, Advisory Consulting COMPLY
Thank you Qualityze!

Thank you Qualityze!

Qualityze has tremendously helped our business fit its complicated model into an electronic quality management system. It has wonderful reporting and dashboard capabilities, as well as being totally customizable to fit our business’s needs. ...

Quality Control Associate, Care/Of
All Testimonials